SSON Research & Analytics

SSON's global data center, used by thousands of practitioners, providers and consultants, is the premier resource for shared services related metrics, benchmarks, trends and market analytics.

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SSON Research & Analytics

All Data Tools and Content

Compare 3,800+ shared services locations around the world, across 17 variables such as: cost of labor, talent availability, number of shared services centers, average salaries and much more.
Benchmark your SSO across 125 different metrics, choosing either a conglomerate of industry/country benchmarks: or the Top 20 Most Admired SSOs’ benchmarks in the Metrics Intelligence Hub.
Locate and evaluate shared services hotspots at country, state, or city level from our global database of 10,000+ global delivery centers. Filter by industry, function, and organization size.
A one-stop platform for all things RPA, cognitive and AI related that allows users to learn about dozens of IA software vendors.
Monthly research insight reports guided by industry insiders with at least 10 years' experience and underpinned by live market data.
Curated charts under core topic headings that summarize the biggest trends and shifts across SSO/GBS.
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Customized Data Extracts

Number of existing shared services that includes industry, function and company revenue breakdowns, talent availability and job market competition, salary data, cost of labor that includes overhead operational costs and cost per FTE, language availability across 41 languages, risk probability and resilience indices, and brand new global health index.

Location Assessments

Leveraging proprietary data and benchmarks, this data report provides rich insights to strengthen your market position, align your product and services to best practice industry standards and position a location as prime opportunity for shared services development.

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Corporate Annual Subscription

Gain instant access to our benchmarking and data tools including City Cube, Shared Services Atlas, Metric Benchmarker and the Intelligent Automation Universe.

Opportunities to Engage with Your Target Audience

In-Person Conferences

Our in-person conferences bring together hundreds of shared services and GBS leaders from F500 companies who are coming to learn best practices, key industry insights and network with solution providers who can help optimize their business processes.

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Online Events

Interact with our global audience through our targeted, online events. Not only will you generate hundreds of TOFU leads, you will also collect our BANT data, which highlights investment areas, timelines and budgets for our online event attendees.

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